Find the answers to some of our frequently asked questions below so you can plan your trip to Sheraton Samsun Hotel.
How do I reserve a room online?
It's quick and easy. First, go to Sheraton Grand Samsun Hotel official web page – www.sheratonsamsunhotel.com - and click on book now tab on the homepage. Your reservation can be completed in a few simple steps. You can call the +09 362 312 00 00 number to get support for the online reservation.
How do I create or change my username and password?
Visit SPG.com . Once there, you will see links to create a username and password (if you already have a Starwood Preferred Guest account that needs to be activated online), retrieve your username and password (if your account has already been activated online), or join Starwood Preferred Guest.
What are the dining options in the hotel?
Feast Restaurant as all-day dining restaurant which offers local and intercontinental flavours and Ristorante Fora as specialty restaurant which offers meat and fish specialties. Also Italian Restaurant. You can click the restaurants& bars on the home page to take the information about the restaurants.
Do you have free breakfast?
Breakfast is not included to the room rates. Guests who are staying at Club level thay can have complimentary breakfast at Sheraton Club Lounge.
What is the Link@Sheraton experienced with Microsoft®?
The Link@SheratonSM is the connectivity hub of our lobby experience, allowing guests to work, relax, socialize or grab a snack. As the connectivity hub of our lobby, guests can surf the Web, watch a game with friends, borrow a magazine or newspaper, or even send a video postcard to friends and family.
What is the Sheraton Sweet Sleeper Bed?
The Sheraton Sweet SleeperTM Bed is found in each of our guest rooms and is comprised of luxurious sheets, a deluxe duvet, a selection of feather down and hypoallergenic pillows, and a custom Sealy mattress.
You can enjoy the comfort of Sheraton’s Sweet SleeperTM Bed in your own home. Order the complete Sweet Sleeper Bed.
Can I bring my pet to Sheraton Grand Samsun Hotel?
No, you are not allowed to bring your pet to Sheraton Samsun Hotel.
How can I make special requests regarding my stay?
Special requests can be made when booking your reservation online, or by calling the hotel directly. For instance, if you anticipate needing a wake-up call, room service upon arrival, or if you would like flowers waiting for you in your room, we would like to know
How do I get to the Sheraton Grand Samsun Hotel from Airport?
Samsun Carsamba Airport is 26km away from the hotel.
How much does it cost to park at Sheraton Samsun Hotel?
We do not charge parking fee from our guests. If you prefer to choose valet parking, it costs 20 TL
Rates & Reservations
Will I get the same rate if I change a reservation?
The personal and credit card information used to reserve a room can be modified with no change in room rate. However, if you wish to change any other aspect of your reservation - such as dates or room features - you must cancel your previous reservation, then make a new reservation that meets your new criteria. Therefore, the original room rate you were quoted is not guaranteed since the new room rate depends on what is available on the date that you rebook.
How do I cancel a reservation?
To cancel a reservation online, click Reservations in the top navigation bar. Follow the steps to retrieve your reservation, and then click Cancel. Be sure to retain your cancellation number for your records. You can also cancel your reservation by calling +90 362 312 00 00.
Will my credit card be charged if I forget to cancel my reservation and don't stay in the room I reserved?
Yes. Reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy.
Can I earn frequent flyer mileage for my stay at a Starwood hotel?
Yes. As a Starwood Preferred Guest® member, you benefit from an exchange rate of 1 Starpoint® to 1 airline mile on most major airline carriers. You may choose to receive credit for your stay in either your frequent flyer account or your Starwood Preferred Guest account. However, you may not receive both Starpoints credit and frequent flyer credit for the same stay.
What is a guaranteed reservation?
If your reservation is guaranteed, it means that you have provided credit card information or another form of payment at the time you made your reservation and that the hotel will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.